Refund policy

Comprehensive Return Policies

1. Return Deadlines

• Return requests must be made within 14 days of receiving the product.

• After this period, we will unfortunately not be able to accept the return.

2. Eligible Products

• Returns are accepted for products that are defective, damaged upon delivery, or do not match your order.

• For standard returns, products must be unused and in their original packaging.

3. Return Procedure

•  Please contact our customer service team at sales@soralink.co with the following information:

• Your order number

• The product(s) in question

• The reason for the return

• We will provide you with a return authorization and shipping instructions.

4. Refunds

• Once we have received and inspected the product, we will refund the purchase price (excluding shipping costs) within 5 to 10 business days.

• The customer is responsible for return shipping costs, unless the product is defective or incorrect.

5. Non-Returnable Products

• Products that have been damaged due to misuse, installed incorrectly, or whose original packaging has been lost cannot be returned.

6. Support and Assistance
If you have any questions about a return or a product, please contact our team at sales@soralink.co .